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EdenFantasys

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Wal-Mart.com USA, LLC

We started EdenFantasys in 2002. Back then, shopping for intimate products was a daunting task that often required a visit to a sleazy sex shop with offensive visuals and language.

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About EdenFantasys

We started EdenFantasys in 2002. Back then, shopping for intimate products was a daunting task that often required a visit to a sleazy sex shop with offensive visuals and language. To change that, our team combined our extensive sex toy experiments and knowledge of technology. The result was EdenFantasys — a place where everyone feels safe and at ease: friendly for women, men, and couples. Our achievements have been recognized with multiple industry awards and nominations.

Today, EdenFantasys stands as a leading brand for smart, sexy, and independent people interested in exploring their sexuality.

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Return Policy

Return Policy

We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase, as all sales are final.

You have 30 days from your order delivery date to report any defective items. Such items will be replaced.
You have 5 days from your order delivery date to report any clothing items that do not fit. Such items may be exchanged for a different size. A $2 restocking fee will apply.

– We do not offer satisfaction returns.
– All returns must be pre-authorized. Please obtain an RMA by contacting customer service.
– Items must be returned in their original packaging.
– Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.

How to make a return
Contact customer service to obtain an RMA number.
If submitting a support ticket please include the following information:

  1. Your order number, name and email address.
  2. Products you wish to return and the reason for the return.

When can I expect my credit and/or replacement?
Please allow up to 5 business days from the date we receive your package for us to process your credit and/or replacement.

 
Shipping Info

Packaging, credit card statement
Orders are shipped discreetly in plain boxes or padded envelopes with “WEB MERCHANTS” on the label.
Your credit card statement will read “EF8885065516” or “WEB MERCHANTS”.

Delivery Options and Starting Costs
Standard: $6 or free for orders $50+
Expedited* (up to 5 business days): $9
2 day* (carrier estimate time in transit: 2 business days): $17
1 day* (carrier estimate time in transit: 1 business day): $24
International: from $10.95

Shipping cost above may vary in some cases. Final delivery cost is calculated at checkout. Extra charges are applied to bulky items; the charges are reflected on the product page and in the shopping cart.

(*) All Expedited and Rush orders (1 and 2-day) are processed same day if placed before 3PM EST on a business day, and next business day – if placed after 3PM EST. If we fail to send the package in a timely manner, your order will be sent Standard and shipping charges will be refunded.

Standard orders are processed within 2 business days.

In rare cases transit delays may occur. In such cases, we will make a claim on your behalf to request refund for the delayed delivery and we’ll return the money to you when the claim is processed by the carrier.
However, we cannot be responsible for service commitments by the carriers.

Time in Transit times are estimated by the carriers and not guaranteed.

Weekends and US federal holidays are not considered business days.

Shipments are processed Monday – Friday.

All shipments will be assigned a tracking number. Once the tracking number is assigned, please allow up to 24 hours for the tracking information to become available.

International Shipments
Customs forms will be filled with the description of “massager” and true value of the goods.
We cannot be held liable for any tariffs, import duties or international taxes that may be imposed outside the USA.

All items sold on the site are legal in the USA, we cannot be held liable if these items are seized or confiscated by Customs Agents in your country.

For pricing please refer to Delivery Options and Costs section above.

 
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