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Home Square Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million.

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About HomeSquare

Home Square Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Home Square Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Home Square Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.

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Return Policy

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 30 days of receiving your item(s).  If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned.

Non returnable items:

  • Assembled and/or Modified items or out of original packaging
  • Mattresses
  • Custom made or special order items (Example: fabric changes)
  • Opened bedding materials
  • Items without original packaging

In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.

In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:

-Wrong address/Contact information provided to Home Square Cymax

-Away from residence/not able to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.

 
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WARRANTIES

All products offered on Home Square CymaxStores websites are brand-new and backed by the applicable manufacturers’ warranties. The default warranty or length of time the warranty is applicable varies from company to company: products are supported in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions. For any questions regarding warranties, please contact Customer Service.

HOW DO I PLACE AN ORDER?

We offer a variety of ways to place an order:

Order online – When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, we use Thawte and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.

Call us – If you prefer talking to a person when placing an order, Home Square Cymax gives you the option of ordering by phone. Our contact details are available at the following link: Contact Us

WHAT ARE MY PAYMENT OPTIONS?

Credit Cards – We accept American Express, Discover, MasterCard and Visa.

Paypal – PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It’s accepted by merchants everywhere, both on and off eBay.

Visa Checkout – Visa Checkout is a new payment service by Visa.

  • You can store one or more of your Visa, MasterCard, American Express or Discover cards in a Visa Checkout account.
  • When ready to pay, access the payment information you want to use simply by entering you email address and password during the checkout process.
  • Your 16 digit card number will not be displayed when you pay online.
  • Enjoy the same rewards and protections you currently get when you use your cards.
  • Visa does not charge a fee to pay on websites that accept Visa Checkout

Amazon Payments – Amazon Payments enables Amazon customers to use the payment methods stored in their Amazon.com account to pay for goods and services on websites and applications accepting Amazon Payments. Amazon Payments can be used by individuals and businesses.

Wire Transfer – For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service.

Gift Cards  – Should you pay for your order using a Visa, Mastercard or American Express gift card, it is imperative you retain the card as any potential refunds or credits will be processed back to your original method of payment.

Affirm Financing – Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.

Please note: Orders placed with other payment types including Affirm, Paypal, and credit card will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder.

 
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