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Return policies are specified on the product detail page. For most items we accept complimentary returns within 14 days of receipt if the item is unused and in original condition.
To return an item, please contact our Concierge team with your order number, item, and reason for return (your order details can be found in your Order Historypage. US customers will receive a prepaid UPS or USPS return shipping label via email. Please print this and attach it your package.
For returns outside the return policy, Kaufmann Mercantile reserves the right to not accept the return or issue store credit in place of a full refund.
All returned items must arrive unused and in the original packaging.
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
Refunds for shipping costs will be determined at our discretion.
We currently ship anywhere within the US via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses). Some designers may utilize other shipping methods including FedEX and DHL. Each designer’s lead time may vary so please check the “Shipping & Returns” tab on the product detail page for information regarding the designer’s location and shipping lead time. The ‘Lead time’ is the time necessary for the designer to produce and ship your items, once shipped, US orders typically take 3 business days to arrive. We also ship internationally to over 200 countries through our international partners FedEx and DHL.
If your order contains several items from various designers the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging in to your account and viewing your order history.
For more information about International orders and duties & taxes please visit our FAQ section here.
Please note, some products contain materials that are prohibited from international deliveries. Products that cannot be shipped internationally contain a note to this effect in the product details page, under the “Shipping & Returns” tab.